Taking a Vacation to Improve Business

Recently I spent a week on vacations with my wife and a couple friends. We took a cruise on Carnival Cruise lines to the Western Caribbean. Despite a slew of bad press I still believe cruises are one of the safest and most enjoyable ways to travel. During the cruise I was reminded of a few business principles that are too often forgotten.

Service: There is no replacement for great customer service. I didn’t say good service, I said great! The ship we were on had approximately 3,000 guests. However, the house keeping staff and each of our waiters always greeted us by our first names. The service was personal, it was friendly and it excellent. It reminded me that we need to do a better job of providing not just good, but great customer service.

Be Daring: Every night at dinner there was a different appetizer called DIDJA (Did you ever want to try?). Our waiter encouraged us to try the daring culinary creations. Over the week long trip I tried alligator fritters, frog legs, escargot and more. Some of the appetizers were delicious, others I wasn’t a big a fan of. Tasting new and unique foods was the highlight of our dining experience. Had we not been a little daring, we’d have missed out. The same goes for business; sometimes we need to take some risks and try something new. Employees should feel comfortable doing the same. Giving people a little latitude could create some unexpected, yet impressive results.

Disconnect: Traveling outside of the U.S. with little to no access to internet proved to be a nice break. For 7 days I didn’t carry a cell phone or log on a computer. A week of no phone calls or email was bliss. Business owners, managers and employees all need time to relax and recharge. Allow yourself, your employees and/or your co-workers chances to disconnect. People are generally more productive and less likely to get burned out.

Connect: You’re thinking “Wait, didn’t you just tell me to disconnect?” Often when we hear ‘connect’ we think of phone calls, email, texting, and technology. On our trip we connected with dozens of people through personal interaction. Interactions occurred during a bus riding through the jungles of Honduras or on a boat being ferried to the island of Grand Cayman. We interacted with people sitting near us at dinner or while lounging around the pool. We meet many staff members, allowing us to get to know people from all over the world. All of these interactions were personal conversation, handshakes and often hugs.

When at work, find more ways to connect. Connect with co-workers; learn more about the people around you. Look for opportunities to develop true partnerships that can mutually benefit all parties involved. Above all else, go out of your way to connect with customers. Customers are the lifeline of your business. Notice I said “connect” – emailing and posting to your Facebook wall is not the kind of connecting I’m talking about. When you connect with people personally they’ll be more likely to continue to do business with you.

Traveling is one of my greatest joys. I love seeing new places, meeting amazing people and building long lasting memories. Learning from my vacation was a wonderful added benefit. I’m already anticipating the next adventure, wherever that might be. In the meantime, hopefully a better job can be done while at work; making a job and a career, an experience in itself.


27 thoughts on “Taking a Vacation to Improve Business

  1. Howdy I am so excited I found your website, I really found you by accident, while I was browsing
    on Yahoo for something else, Anyhow I am here now and would just like to say thank you
    for a incredible post and a all round enjoyable blog (I also
    love the theme/design), I don’t have time to look over it all at
    the minute but I have book-marked it and also added in your RSS feeds, so when I have time I will be back
    to read a great deal more, Please do keep up the fantastic jo.

  2. When I initially commented I clicked the “Notify me when new comments are added” checkbox and now each
    time a comment is added I get three emails with the same comment.
    Is there any way you can remove people from that
    service? Thanks a lot!

  3. Heya i’m for the first time here. I came across this board and I find It really useful & it helped me out much. I hope to give something back and help others like you helped me.

  4. This is available in most of the health food stores across the United States and can be used to treat nausea and vomiting during pregnancy.
    Depending on the cook, a cook will use them interchangeably,
    swapping one for the other when the fresh or dried isn’t available. A small to medium pinch of grated ginger will make a dish taste “fresher” somehow and tends to lessen the overpowering “fishy” taste of certain strong seafoods.

  5. She was recently seen wearing a space-age
    silver bikini with a criss-cross style halter that in itself adds style to an already stylish bikini with
    a matching fringe sarong. s horoscope, the native will become a great scholar.
    For example, 1 Timothy 4:7 tells how a person can change for the

  6. This information can help you locate new device drivers, replacement parts, or replacement equipment.
    Riders with a skiing background have a tendency to try
    to face the boat, this will often lead to a face plant as they catch or drop their front edge.
    There are several different ways to hang pictures on a wall but there’s only one that becomes an architectural element in your home in addition to being stylish and classic.

  7. W gruncie rzeczy Jaqueline cóż. Serdeczne kubki, budynie, Jaqueline kostki rosołowe, kaszki
    itp owe też chemia. A profitujemy kąsa oraz owe planowo.
    Składy słodyczy również nie honorują przyzwoite.
    Zdaje się lody owe sama chemia, a ego obrzyna lubię oraz Jaqueline jadam.
    Sądzę, iż drugie tygodnie takiej diety mi nie zaszkodziły Jaqueline,
    zaś pomogły dość bezboleśnie wniknąć w nowiutki tryb

  8. Thank you for every other informative website. The place else could I am getting that kind of
    information written in such a perfect approach? I’ve a challenge that I am just now working on, and I have been at the look out for such information.

  9. Just desire to say your article is as amazing.
    The clearness in your post is simply great and i could assume you’re an expert on this subject. Fine with your permission allow me to grab your feed to keep updated with forthcoming post. Thanks a million and please carry on the gratifying work.

  10. What’s Going down i’m new to this, I stumbled upon this I’ve found It absolutely useful and it
    has helped me out loads. I am hoping to give a contribution & assist other users like
    its helped me. Great job.

  11. のコンタクトページを持っているあなたはいますか? トラブル大変な時間をそれを配置したが、私はしたいのですが私が持っている撮影あなた。あなたが公聴会に興味があるかもしれませんあなたのブログのための提案アイデア創造的なアイデア私はいくつかを持っています。いずれにせよ、素晴らしい時間をかけて、サイトと私は成長それを楽しみにしています。
    セール対象商品 国内即発 http://inace.com.br

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s