Opportunity of a Lifetime

University_hospitalIIEarlier this week the University Hospital in Salt Lake City Utah live tweeted during several kidney transplant surgeries. Not the actual surgeons themselves, but social media personnel from the hospital. Local news station KSL interviewed Surgical Director Dr. Campsen about this decision and the experience.

Watch that brief interview HERE.

This story caught my attention for two reasons. One, I know Dr. Campsen, or at least I met him several times a week over a two month period. The reason I’d met him so frequently is the second, and main reason I paid attention to this story.

In February of this year, my mother arrived at that same hospital and was diagnosed with Autoimmune Hepatitis. Essentially, her immune system was attacking her liver causing acute liver failure and subsequent kidney failure. The onset of the disease was sudden, the level of the illness extreme, her situation dire.

Upon arrival at the University Hospital the medical staff calculated her life expectancy at two weeks, unless a liver transplant was performed. The qualifications for getting listed on the lengthy transplant waitlist were extensive and time consuming. Her critical situation however placed her as one of the top candidates for transplant in the region.

Miraculously, ten days after arrival at the hospital, a healthy, matching liver became available. Dr. Campsen along with Dr. Kim, Surgical Director of Liver Transplants, and an army of highly skilled medical professionals performed the liver transplant. A complete success!

The road to recovery is a long one. However, three months later my mom is in full recovery mode, finally returning to her home a couple weeks ago.

In two days she will turn 65 year old; a birthday we weren’t sure she would reach. The transplant team, especially the two surgeons are true miracle workers.

The unsung hero and true giver of life is the organ donor. This unknown individual, through an absolute act of selflessness, saved a life; a decision that I, my siblings, other family members and countless friends will feel forever grateful and indebted.

The University of Utah Hospital is using social media to create awareness for organ donors. This blog post is a way through my simple sphere of influence to do the same.

Becoming an organ donor is an opportunity to save someone else’s life.

– Doug


Learn more about becoming a donor HERE.


Thoughts Shared with Partnership Marketing

Recently I was asked to talk with our Partnership Marketing Division and share some thoughts on how to achieve success at our company. I believe these tips can apply to most anyone at any company.

Be a Consumer.

Hopefully the product or service your company offers is something you’re a fan of. Therefore, you should be a consumer of the product or service where possible. At Access, we offer card-linked rewards to bank cardholders and we built local, regional and national discount programs. The more I use these deals and discounts, the better I do my job. I think like the customer because I use the program like our customers do.

Be Willing to do the Hard Stuff.

Every job has difficult “stuff” to do. People willing to dig in, get their hands dirty and do the hard stuff, are perceived to be more valuable to the company. Often I’ve noticed that the hard stuff usually becomes the easy stuff, once a few people (with the right work ethic and attitude) begin working on it.

Keep Learning.

Increasing your knowledge and skills every chance you get. This may be through a college degree and formal education. It may be through seminars and conventions. Daily articles, blog posts, webinars are great resources. Audiobook, ebooks and good old-fashion paperback books are excellent for increasing knowledge. Who knows, you might even be able to convenience your manager to buy the book for you.

Here are a few books I recommend:


Regardless of role, title or responsibilities you’ll be happier and more successful if you treat your work like a Career (not just a job) even if you’re not going to do it for the rest of your life.